Make every interaction count.
Human expertise and intelligent service technology, connected to support people around the clock.
Let’s talk about your missionSupport that connects
Sparksoft's help desk provides 24/7 coverage during business events such as Open Enrollment. We provide our expertise in Communications Platform-as-a-Service and Contact Center-as-a-Service products to deliver Tiers 0-3 omnichannel and interactive voice response solutions for 24/7 high-volume Contact and Call Center, Service Desk, and Help Desk organizations. We support on-premisis, hybrid, and multi-Cloud government environments to streamline growing workforces and Customer Service Representative management for polylingual operations.
Technology in service of people
We deliver innovative Customer Support solutions that offer significant return on investment by leveraging advanced Interactive Voice Response capabilities like automation, self-service, chatbots, call back, integrated softphone, audio/screen recording, artificial intelligence, and machine learning. We apply predictive analysis and other volumetric measures along with enhanced data visualizations and analytics of customer interactions throughout the entire omnichannel spectrum for optimal efficiencies and Federal compliance.
Proven where
it matters.
Selected programs from our delivery experience.
CCIIO Multidimensional Information Data and Analytics System
CCIIO Data Services Hub
OIT Enterprise Master Data Management and Enterprise Data Lake
Depth of experience.
A personal commitment.
Naveen Vemana
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Naveen Vemana has 19 years of professional IT experience in the areas of software application development; maintaining and supporting complex systems; gathering requirements; designing, testing, analyzing, and implementing systems; and leading IT projects. He is a SAFe Agilist and Project Management Professional who is a highly qualified and well-developed candidate with extensive experience as a project lead, leading cross-functional teams, and coordinating multiple projects simultaneously. He brings more than 15 years of CMS experience and qualifications in supporting and leading a wide range of applications that support beneficiary, provider, and claims processing.
Monica Thompson
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Mrs. Thompson is a Certified Project Management Professional, Certified Scrum Master, and holds a Support Center Manager Help Desk Institute certification. She has over 18 years of leadership experience in high volume contact/call centers, 12 years of Help Desk experience, and 10 years of program/project management experience in the health IT support domain. Mrs. Thompson has been supporting multiple CMS projects for more than 8 years with expertise in organizational operations, knowledge management, and quality/performance management.